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Frequently asked questions

The answers we give most often on WhatsApp, written down. They are the same information you will find in the Terms and Conditions and that the site's virtual assistant uses.

The property

How many units does Riserva del Frignano have, and for how many people?

There are two self-contained apartments in the same building: the Ground Floor Apartment, 60 m², for up to 4 guests, and the Studio with Patio, 30 m², for up to 2 guests. They can be booked separately or together, for up to 6 people.

Is there parking?

Yes: parking is reserved for guests, free and CCTV-monitored, inside the property. There is no need to book it.

Is the kitchen equipped, and are there facilities for families?

Each unit has a fully equipped kitchen with dishwasher and induction hob. A washing machine is available on request. Children are welcome; cots, however, are not available.

Is linen included? Is it changed during the stay?

Sheets and towels are included in the price, along with soap and shampoo. For longer stays a change can be arranged: write to us and we will sort it out.

Your stay

What are the check-in and check-out times?

Check-in is from 3 pm, with self check-in. Check-out is by 10 am. If you need different times, write to us before you arrive: whenever we can, we will accommodate you.

Are pets allowed?

Pets are allowed on request in the Ground Floor Apartment only, with a supplement based on size. They are not allowed in the Studio with Patio. Tell us about your pet when you enquire, so we can confirm the supplement together.

Can I smoke or hold a party?

Smoking is not allowed inside the units; outdoors it is. Parties and events are not allowed: the house is meant for quiet stays.

Booking and payment

What is the cancellation policy?

Unless different terms are stated in the written confirmation, the standard conditions apply: cancelling more than 30 days before check-in means a full refund, less any transaction costs; between 30 and 15 days, 50% is retained; under 15 days, or in the event of a no-show, the full amount is retained. For bookings made through Booking, Airbnb or other platforms, the platform's own rules apply.

How is the stay paid for? Is a deposit required?

Any deposit and the deadline for the balance are set out in the written booking confirmation, together with the accepted payment methods: the request sent from the website involves no immediate payment. Prices are in Euros and exclude any tourist tax, which is paid on site where due.

Can I change my dates after booking?

Write to us as soon as possible on WhatsApp or by email: if the new dates are available we will always try to move the booking. Where a change is not possible, the cancellation policy above applies. Any change is valid only after our written confirmation.

How do I book? Is it better to book on the website?

From the website you send an availability request — with your dates, the number of guests and the unit you want — and we reply with availability and a price. The request is not yet a booking: it becomes binding only with our written confirmation. Booking directly with us, the price is up to 10% lower than on the online platforms, because there are no intermediary commissions.

Where we are

Where exactly is the property, and how do I get there?

We are on Via Molino Galeotto in Pavullo nel Frignano, in the Modena Apennines: about 2.5 km from the centre of Pavullo and 39 km from Modena, along the SS12 trunk road towards Abetone and the Brenner. A car is by far the easiest way to get around; parking is included.
If you cannot find what you are looking for, write to us: we reply on WhatsApp or by email.